Terms of Service
These terms govern use of the DuesBoard software and related marketing site. They are a practical contract for a U.S. SaaS product — not legal advice for your association.
1. Who we are and what this covers
DuesBoard (“we,” “us,” “our”) provides web software for homeowners association (HOA) boards and their residents to manage assessments, ledgers, and related board workflows. DuesBoard is operated from Florida, United States. These Terms of Service (“Terms”) apply when you create an account, subscribe to a plan, invite residents, or otherwise use the DuesBoard application or this marketing site.
By signing up or using the service, you agree to these Terms. If you use DuesBoard on behalf of an association, you represent that you have authority to bind that association.
2. The service (what DuesBoard is — and is not)
DuesBoard is software as a service (SaaS) for self-managed and volunteer HOA boards. Core functions include unit and resident records, assessments, a per-unit ledger, resident payment flows, and (on eligible plans) additional board tools.
DuesBoard is not a bank, money transmitter, peer-to-peer payments network, escrow or lockbox agent, debt collection agency, certified public accountant, law firm, or property management company. We do not provide legal, tax, accounting, or collections advice. Your board remains responsible for governing documents, assessment amounts, late-fee policies, notices required by law or your CC&Rs, and decisions about past-due accounts.
Resident payments through DuesBoard are for legitimate HOA membership assessments and related association charges — not donations, crowdfunding, tips, or unrelated personal transfers. Late fees and fines configured in the product are association billing entries under your board’s policy; DuesBoard does not act as a third-party collector on behalf of creditors.
3. Accounts and board responsibility
Board users create association accounts, import or enter unit data, configure billing rules, and invite residents. You are responsible for the accuracy of data you enter, for who you grant access to, for keeping credentials secure, and for using the product in line with your association’s governing documents and applicable U.S. law.
Residents use the portal only for associations that have invited them. Residents must not attempt to access another unit’s data or misuse payment flows.
4. Plans, fees, and billing
Subscription plans are Starter, Mid-Size, and Community, billed monthly, quarterly, or annually as selected at checkout. Current list prices (USD) are:
- Starter: $25/mo · $75/qtr · $250/yr
- Mid-Size: $50/mo · $150/qtr · $500/yr
- Community: $75/mo · $225/qtr · $750/yr
SaaS subscription fees are charged to the board (or the card/account used at signup) through Stripe. New associations start with a 14-day trial. A payment method (credit or debit card) is required at checkout. You will not be charged the SaaS subscription fee until the trial ends, unless you cancel earlier in account settings. Cancel before the trial ends and you will not be billed for that first period.
Plan features, unit caps, and pricing may change; we will post updates on the pricing page and, for material changes to an active paid subscription, provide notice as required by law or our checkout terms.
Unless stated otherwise at checkout, subscriptions renew automatically until canceled. You may cancel or change plans through account settings or by contacting us; cancellations take effect at the end of the then-current paid period unless we state otherwise.
5. Resident payments, Stripe Connect, and the 1% platform fee
Resident dues and related charges are processed by Stripe, our payment infrastructure partner. DuesBoard provides software that connects your association to Stripe; Stripe is the regulated payment processor for card and ACH transactions.
5.1 Connect onboarding and settlement
When the board completes Stripe Connect Express onboarding, the association provides its legal entity information (including EIN where applicable) and designates the HOA bank account for payouts. Resident payments are intended to settle to that connected account — not to a DuesBoard operating balance held as community funds. Stripe may independently verify the association and connected account under Stripe Connect terms and applicable law.
5.2 Platform fee
On each successful online payment through the resident portal processed via DuesBoard (including assessments, late fees, violation fines, and other unit ledger charges), we charge a disclosed 1% platform fee on the amount paid. That fee is added on top of the amount owed and absorbed by the resident when your board assigns the fee to residents (not deducted from the board’s SaaS subscription). Offline payments recorded manually by the board (check, wire, Zelle, etc.) are not charged the platform fee. Stripe’s own processing fees apply separately under Stripe’s terms and your Connect settings.
5.3 What we store vs. what Stripe stores
We do not store full payment card numbers or bank account numbers. Card and bank payment data is handled by Stripe. Payment metadata (amounts, status, unit linkage, timestamps) may appear in DuesBoard for ledger and reporting purposes.
5.4 Disputes and compliance
Refunds, disputes, chargebacks, and ACH returns are governed by Stripe’s rules and your bank/card network. The board is responsible for posting credits or adjustments in the ledger when appropriate. You agree to use payment features only for lawful association assessments and related charges, and not for prohibited categories under Stripe’s or our policies.
6. Acceptable use
You may not: (a) use the service for unlawful activity, fraud, or money laundering; (b) scrape, overload, or reverse engineer the service except as allowed by law; (c) upload malware or attempt to bypass security; (d) impersonate others or misrepresent your authority over an association; (e) use DuesBoard to process payments unrelated to legitimate association obligations; or (f) resell access without our written consent.
We may suspend or terminate accounts that violate these Terms or that create risk to residents, associations, payment partners, or the platform.
7. Data, privacy, and third parties
How we collect and use personal data is described in our Privacy Policy. Payment processing depends on Stripe; hosting and analytics may involve other subprocessors listed there. You remain the controller of association and resident records you upload for HOA administration purposes.
8. Intellectual property
DuesBoard owns the software, branding, and documentation. You retain ownership of your association content (unit lists, announcements, documents you upload). You grant us a limited license to host and process that content solely to provide the service.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that the ledger will replace advice from your CPA, attorney, or manager.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUESBOARD AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR SAAS SUBSCRIPTION FEES IN THAT PERIOD, OR (B) ONE HUNDRED U.S. DOLLARS ($100). This limit does not apply where prohibited by law.
Nothing in these Terms limits liability for fraud, willful misconduct, or other liability that cannot be limited under applicable law.
11. Indemnity
You agree to defend and indemnify DuesBoard against claims arising from your association’s content, assessment policies, notices, collections practices, misuse of the service, or violation of these Terms, except to the extent caused by our willful misconduct.
12. Termination
You may stop using the service and cancel your subscription as described above. We may suspend or terminate access for non-payment, Terms violations, legal risk, or discontinuation of the product. Upon termination, your right to access the service ends. We may retain or delete data as described in the Privacy Policy and as needed for legal, tax, or dispute purposes. Export your ledger and documents before canceling if you need offline copies.
13. Changes
We may update these Terms. Material changes will be posted on this page with an updated “Last updated” date. Continued use after the effective date constitutes acceptance, except where applicable law requires additional consent.
14. Governing law
These Terms are governed by the laws of the United States and the State of Florida, excluding conflict-of-law rules, unless mandatory consumer or other local law requires otherwise for a particular user. Courts in Florida may hear disputes, subject to applicable venue protections.
15. Contact
Questions about these Terms: support@duesboard.com.
See also: Privacy Policy · Pricing.